How Student Services are continuing to support students

We fully appreciate that this is a stressful time for students and the recent Government advice may have implications for you. The University has a range of services to help and support you through this time.

Many of our Support Services staff are now working remotely from home which means they can still provide you with advice and support via Advice Zone Online, email and telephone.

Although we can no longer offer any face-to-face appointments or consultations, we are providing alternative arrangements. Appointments can still be booked via Advice Zone Online.

Please continue to follow the updates available on our Coronavirus advice and guidance page.


All of our Support Services can be contacted via Advice Zone Online and queries will be responded to between the usual opening hours of 8.30am - 4.30pm, Monday to Friday. Remember to check your student email account; you will receive an email there when your query has been answered.

Advice Zone

Campus Advice Zones are delivering all services online only. Telephone service is currently unavailable but will resume as soon as possible.

The Advice Zone can be contacted via Advice Zone Online and queries will be responded to between the usual opening hours. 


Wellbeing Service

The Counselling and Mental Health Services are supporting students via 30-minute wellbeing advice telephone and Skype appointments, which can be booked via Advice Zone Online.


Health Service

Telephone appointments can be made with the Health Service through Advice Zone Online. Please ensure your mobile number if up to date on our student records system.


Student Money Advice Team

Telephone appointments are available Monday - Friday, 10:00 am - 4:00 pm. Please ensure your mobile number if up to date on our student records system.


Progression Advice

Telephone and Skype appointments are available during term time, 9:30am – 3:30pm, Monday, Tuesday, Thursday and Friday. You can book an appointment using Advice Zone Online.


Disability Service

The Disability Service is continuing to offer advice and guidance to students with disabilities via telephone appointments which can be booked through Advice Zone Online.


Chaplaincy

The University Chaplains are available to offer support to all students and staff. To speak to the chaplaincy during office hours, please ring 01443 654060. To contact them outside of this time, please ring 03455 760101. Your contact details will be taken, and a chaplain will phone you back. You can also speak to a Chaplain via Skype – to request an individual Skype call or join the Chaplaincy Skype group email, please contact vaughan.rees@southwales.ac.uk.  


Things you can do to support yourself

In situations that are uncertain, you may experience stress, anxiety, or sadness. Everyone reacts differently to stressful situations:

  • Try to stay active: try to maintain your exercise routine. Exercising at home can be simple and there are lots of options for most ages and abilities. Where possible, try to get outside, go for walks and be around nature.
  • Eat well and stay hydrated: a healthy, balanced diet will ensure you maintain good health and can help you feel your best.
  • Stay connected with people: make plans and keep in touch with friends and family daily. This might be by email, social media or telephone.
  • Find ways to relax: explore different hobbies and interests, such as arts and crafts, meditation, writing and yoga.
  • If you are self-isolating, A Student Survival Guide to Self-Isolation will inspire you to make it a useful, practical and even positive experience.

For more support

There are self-help resources for all university students on the Wellbeing Service website, including links to mental health information, local providers and apps that can help with managing your wellbeing.


Useful Links

Mind - Coronavirus and your wellbeing

BBC News - Coronavirus: how to protect your mental health

British Heart Foundation – 8 free fitness apps

BBC Sport – Everyday exercise: How to work out at home without equipment


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