New policy about tuition fees and any student debts

October 5, 2011

If you have received an invoice, or your Glamlife homepage has notified you in the “My Account” box that you have an outstanding balance with the University, it is vital that you do not ignore this. Ignoring either of these requests for payments could have serious consequences – but fortunately, there are a variety of options open to you.

If you have received an invoice, or your Glamlife homepage has notified you in the “My Account” box that you have an outstanding balance with the University, it is vital that you do not ignore this. Ignoring either of these requests for payments could have serious consequences – but fortunately, there are a variety of options open to you.

If you’ve received a request for payment

Here’s what you need to do if you’ve received a request for payment (which would have taken the form of a letter, a text message, an email or a notification on Glamlife):

Please note that this is not just about tuition fees – your halls fees and some other costs will be dealt with in the same way. If you don’t understand how the outstanding debt is calculated, you can get a detailed breakdown of the debt through the online payments system. Visit our online payments page for more information and a link into the system.

If you were expecting your fees to be paid by the Student Loans Company

If you get a bill for tuition fees and you are expecting these to be paid by your Tuition Fee Loan, make sure you have given your Student Support Number (SSN) from the Student Loans Company to the University. To ensure this has been done you can send an email that includes your enrolment number and your SSN in the Subject field to studentrecords@glam.ac.uk.

Your SSN will be included in documentation you will have received from the Student Loans Company Here is a sample SSN to help you identify it:

AAAA12345678X

If you ignore a request for payment

If the University does request a payment from you, it is vital that you get in touch as soon as possible, regardless of whether the notification occurred via email, text message, letter or Glamlife. If you have an outstanding debt, you will be notified at least three times:

  • 14 days after payment was due,
  • 28 days after payment was due. If you ignore this notification, you lose all access to the University’s IT systems (including Glamlife and Blackboard). You are deemed to have ignored the notification if you do not respond within three days.
  • 42 days after payment was due. If you ignore this notification, you will be excluded from the course and not allowed to re-enrol until the next academic year. You are deemed to have ignored the notification if you do not respond within three days. Update (7th March 2012): The previous sentence no longer applies. The notification received 42 days after payment was due is a notification of immediate exclusion.

There can be other serious consequences, too – for the full details, please visit the Procedures for payment of tuition fees and handling of student debtors page.

Tagged: glamlife money