Student News

Making biometric enrolment appointments with the UK Border Agency

January 23, 2009

Some students have experienced difficulty making a biometric enrolment appointment. At present the UK Border Agency postal appointment booking service is experiencing high call volumes due to appointments that were cancelled last week following IT problems.

Advice from UKCISA

Some students have experienced difficulty making a biometric enrolment appointment with the UK Border Agency. At present the UK Border Agency postal appointment booking service is experiencing high call volumes due to appointments that were cancelled last week following IT problems.

Students are advised to keep trying, as their call will be answered eventually. Afternoons, and between 7–9pm are recommended, as the call centre is usually less busy at these times.

Students have 15 working days (from the date of the letter sent to them) to book and attend a biometric enrolment appointment. Where the UK Border Agency is unable to offer an appointment within the 15 working day timescale, the next available appointment will be offered. Students are reassured that their application will not be affected by this.

Should a student fail to make an appointment within 15 working days, a warning letter will be sent to them. This will advise them that they must make and attend an appointment within 15 working days of the date of the warning letter.

If they fail to book an appointment following this, the application will be returned as invalid.

For further information, please visit the UK Council for International Student Affairs website.

Tagged: international